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Today's shopping experience is a multifaceted journey. It incorporates various elements, such as images, text, online and offline channels, and spans different moments, like revisiting a product days after first discovering it. This complexity reflects both technological advancements and shifting consumer behaviours.
A Google-commissioned study conducted by Ipsos reveals the non-linear nature of the modern purchasing path. Consumers now engage in numerous steps and utilise a variety of resources to make informed decisions. Covering markets such as the U.S., U.K., Germany, and China, the study highlights an increase in mindful spending, with 33% of shoppers conducting more research to find the best deals (48%), ensure product quality (47%), and meet their needs (45%).
Moreover, 60% of consumers undertake six or more actions before deciding to buy a new brand or product. These actions include comparing prices (80%), searching online for reviews (75%), visiting the brand's website (67%), viewing the product in-store (66%), checking online retailers for additional information (60%), and scrutinising return policies (60%).
Interestingly, this meticulous research behaviour extends to familiar brands as well. Consumers are more likely to research purchases from known brands than new ones. "Value for money" (37%) and "high quality" (36%) remain the primary reasons for brand choice, indicating that even long-term customers continuously evaluate their options to ensure they are making the best choices.
Retailers can stand out by helping customers feel confident in their decisions. This requires a strategic presence where and when consumers are considering potential purchases. Google Search plays a crucial role in this process. The study shows that 40% of consumers agree that Google Search helps them make smart and informed shopping decisions, compared to 28% for social media and 34% for online marketplaces.
Even when initial purchase inspiration occurs elsewhere, Google remains integral. For instance, 70% of online shoppers who are active on social media use Google Search to further inform or evaluate purchases that caught their attention on these platforms. This underscores the importance of an omnipresent strategy that integrates various touchpoints along the consumer journey.
Navigating the increasing complexity of consumers' paths to purchase can seem daunting, but this is where artificial intelligence (AI) excels. AI solutions like Google’s Performance Max and Demand Gen empower marketers to craft adaptive strategies that resonate with evolving shopper habits. These tools enhance marketers' ability to connect with consumers, build confidence with every interaction, and ultimately drive profits.
The complexity of the modern shopping landscape presents both challenges and opportunities. Retailers who embrace this complexity, leveraging technologies like AI and maintaining a robust presence across all consumer touchpoints, will be well-positioned to succeed. As consumers continue to make deliberate and informed choices, the ability to guide them confidently through their purchasing journey will be paramount in the retail landscape of 2024 and beyond.
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Today's shopping experience is a multifaceted journey. It incorporates various elements, such as images, text, online and offline channels, and spans different moments, like revisiting a product days after first discovering it. This complexity reflects both technological advancements and shifting consumer behaviours.
A Google-commissioned study conducted by Ipsos reveals the non-linear nature of the modern purchasing path. Consumers now engage in numerous steps and utilise a variety of resources to make informed decisions. Covering markets such as the U.S., U.K., Germany, and China, the study highlights an increase in mindful spending, with 33% of shoppers conducting more research to find the best deals (48%), ensure product quality (47%), and meet their needs (45%).
Moreover, 60% of consumers undertake six or more actions before deciding to buy a new brand or product. These actions include comparing prices (80%), searching online for reviews (75%), visiting the brand's website (67%), viewing the product in-store (66%), checking online retailers for additional information (60%), and scrutinising return policies (60%).
Interestingly, this meticulous research behaviour extends to familiar brands as well. Consumers are more likely to research purchases from known brands than new ones. "Value for money" (37%) and "high quality" (36%) remain the primary reasons for brand choice, indicating that even long-term customers continuously evaluate their options to ensure they are making the best choices.
Retailers can stand out by helping customers feel confident in their decisions. This requires a strategic presence where and when consumers are considering potential purchases. Google Search plays a crucial role in this process. The study shows that 40% of consumers agree that Google Search helps them make smart and informed shopping decisions, compared to 28% for social media and 34% for online marketplaces.
Even when initial purchase inspiration occurs elsewhere, Google remains integral. For instance, 70% of online shoppers who are active on social media use Google Search to further inform or evaluate purchases that caught their attention on these platforms. This underscores the importance of an omnipresent strategy that integrates various touchpoints along the consumer journey.
Navigating the increasing complexity of consumers' paths to purchase can seem daunting, but this is where artificial intelligence (AI) excels. AI solutions like Google’s Performance Max and Demand Gen empower marketers to craft adaptive strategies that resonate with evolving shopper habits. These tools enhance marketers' ability to connect with consumers, build confidence with every interaction, and ultimately drive profits.
The complexity of the modern shopping landscape presents both challenges and opportunities. Retailers who embrace this complexity, leveraging technologies like AI and maintaining a robust presence across all consumer touchpoints, will be well-positioned to succeed. As consumers continue to make deliberate and informed choices, the ability to guide them confidently through their purchasing journey will be paramount in the retail landscape of 2024 and beyond.
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